Order Support
Topics deal with frequently asked questions for Order Support.
Error Message: Invalid Credit Card!
Q: I am submitting my purchase with a valid credit card but your system will not accept it, what should I do?
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Thu, 28 Jan, 2016 at 12:37 PM
Credit Card Declines
Some banks will flag our purchases as “out of the customers spending pattern”, and prevent their purchase from going through with sus...
Thu, 28 Jan, 2016 at 12:42 PM
Error Message: Invalid Shipping Address!
Q: I am submitting my purchase with a valid address but your system will not accept my order, what should I do?
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Thu, 28 Jan, 2016 at 12:52 PM
Q: I placed my order a week ago, but still don’t have the product. Where is my shipment?
Response:
We are truly sorry for the time it is taking...
Thu, 28 Jan, 2016 at 1:20 PM
Q. I watched your video presentation and love the product! How can I order?
Response:
We are excited to hear that you are ready to place an order. ...
Thu, 28 Jan, 2016 at 1:24 PM
Q. I want to purchase your product but do not trust the internet, can I mail in an order form?
Response:
We understand your concern with identity th...
Thu, 28 Jan, 2016 at 1:32 PM
Q. I am just about finished with my bottle. How can I order a refill?
Response:
We are happy to hear you would like to reorder. You can place you...
Thu, 28 Jan, 2016 at 1:34 PM
Q. I just placed an order online but I am worried that I put the wrong address. Can you verify?
Response:
Thank you for your purchase of Cogni...
Thu, 28 Jan, 2016 at 1:42 PM
Q. I just placed an order on your website but realized I will be out of town, can you mail this to my daughters house?
Response:
Thank you for...
Thu, 28 Jan, 2016 at 1:53 PM
Q. I placed an order for your product. I have changed my mind. Can you please cancel?
Response:
Thank you for your purchase of CogniShield. Please...
Thu, 28 Jan, 2016 at 2:02 PM