Credit Card Declines
Some banks will flag our purchases as “out of the customers spending pattern”, and prevent their purchase from going through with suspicions of fraud.
Q: My bank wouldn’t let me purchase your product, they thought it was fraud. I called them and told them I was making this purchase. Can you please run my card again?
Response:
I’m sorry for the inconvenience caused when attempting to purchase our product. If you have already confirmed with your bank that the charges were not fraudulent, you will need to resubmit your order. You can do so by going directly to our Secure Order link at https://cognishield.com/Checkout, or we can even assist you with your order over the phone. Please reach us toll free at 1-844-862-6464. We are available Monday through Friday from 9:00 AM to 5:30 PM Pacific Standard Time.