Technical Support

Topics deal with frequently asked questions about Technical Support.

Written Form of Website
Q. I was unable to view your presentation since I am deaf, do you have a written form of the website I can read? Response: You can view a written ...
Fri, 29 Jan, 2016 at 12:24 PM
Video Presentation Length
Q. Why is your video so long? Response: We are truly sorry if you found the video presentation to be too long. We are confident in HL12 and want t...
Fri, 29 Jan, 2016 at 12:43 PM
Video Not Playing on Website
Q. I tried to view your video but it will not play. Can you help? Response: We are truly sorry that you were unable to watch the video presentation...
Fri, 29 Jan, 2016 at 12:52 PM
Yellow Bar Did Not Appear
Q. I watched your video and loved what I heard but the yellow bar did not appear to make a purchase. Suggested Response: We are truly sorry that th...
Fri, 29 Jan, 2016 at 1:01 PM